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Search the Community: Showing results for tags 'manager'.
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So I'm going to do this as an FAQ-style thread. On the scale of things this isn't important, at least not now, but it will probably become more important as we get closer to launch date. The main reason behind the post is that I'm on the record of saying that new staff members should introduce themselves, so people can ask the correct questions of them. So not posting this thread would be entirely hypocritical. Right, without further ado, here we go: Why are you the new community manager? To which the answer is I'm not. I'm not here to manage the community at all, I'm here to help it. So while I have moderation options I don't intend to use them except in extremis. The reason for this is that I am to act as an official go-between (gopher) between staff and the forum members. To do this I need some official sanction. So while I have moderation facilities, using them to penalise/mod the threads and posts of the forum members is not conducive if I then have to represent them as well. The role came about in a very round-a-bout way. It may still evolve and I might find myself being called something else like MVP (most valuable forum poster - which is horrible). However, in principle it came about for the following reasons - and this I should point out is my own interpretation. First of all, there is an acknowledgment that the only community that counts for Crestfall is right here on these forums. The only community that's more important will be the players on the server, but they still need the forums to communicate on. We fully realise how quiet the forums are, I highlight it pretty much every month. So by having me liaise with the community stresses how important we think you are, especially over the next few months as we get closer to launch date. You all know what will happen to the forums once the bandwagon starts and how toxic it may become, so this is a preventative cure before the toxin arrives. We will be better prepared. In terms of Discord and Reddit, after the Legacy Gaming Network event and fallout, it's become clear that neither serve as a suitable medium to communicate with the Pserver community. There is a CF reddit forum (Tumbleweed) and there is a semi-offical Crestfall Public Discord here https://discord.gg/MVN8B82 modded by @Chickengrease I will turn up on it from time to time as I need practice in dealing with people on Discord, but again, in a semi-official way. I'm confident closer to launch we'll start a fully public Discord set of channels again as well as a Reddit forum (heavily modded), but this is predominantly to catch another subset of players as well as a communication tool. Hence, backing up the value of the forums here. Lastly, the project is kicking into professional mode in relation to communication. We have 9 months left for 2017 and a commitment has been made for a launch this year. There is a very large amount of work to be done, but most if it involves crunching numbers and scripting as the core elements are in place. As such, the staff should be concentrating on getting the server and realms resolved and spending less time on the foums here answering every question that comes along. So the days of casual conversations with the God Crew are coming to an end. So this is where I come in. My job is to act as a bridge between the two, filtering out the less important questions and observations by answering them myself, or sending the more important ones to the correct individual and relaying the answers back. Yeah, but why you? I think the answer to that is that I'm well known on the forums here, so it's easier for people to accept my role. It's also down to trust. The staff here place trust pretty much above all else, although competency is pretty important too. I think they also respect the fact that I will challenge things and continue to be as independent as possible, and that I'll fight your corner. What about staff updates and announcements? So these will continue as normal. So we should still get Darkrasp's update today and this will continue on a fortnightly basis. I'm sure there will be other announcements in due time when appropriate. I don't have in depth knowledge of where we are on beta testing and what's been achieved behind the scenes, so there's no point in making announcements if I don't know what I'm talking about. I'll leave that to the experts. So how do you see your role here and what about all the stuff you said before. Yeah. So essentially everything pre 19th March 2017 is from Oustanding the forum junky. Everything from March 20th 2017 and for the foreseeable future is Outstanding the gopher, PR conduit, and 'on message'. So I won't be posting much, certainly in terms of opinions. Other people are going to have to take that so called mantle up and contribute a little bit more, but fresh blood will arrive as the year goes on so don't worry too much on that front. I'm also not going to be organising the community or asking people to name their favourite innkeeper in vanilla, although that's not a bad idea...... What I won't be doing is answering technical questions because I can't. This makes me a great addition to the team. I know jack shit even though I played for 5 years. I also have no previous Pserver experience so there's no dirt that can be dug up of previous gold selling experience. The role I see myself doing is mostly answering questions. These questions will be from ''when Crestfall'' to ''how do I become a developer here'' and everything in between. As such, I encourage you to contact me here on the forums, or private messages here, or on discord (Outstanding*#4109). I'll be like some sort of semi-intelligent algorithm, initially making mistakes (like this thread no doubt), but fine tuning things as I go along to a level of reasonable competency. I will be learning on the job so please forgive my trespasses. Last words? Of course. If I'm back to being a community member tomorrow that's down to my interpretation of the job and that of the God Crew. But I do want to emphasise this. We have gone through and will be going through a hard learning curve over the last few months and the months to come. It will all be to the good, even the brief LGN venture. We will be launching Crestfall and it is going to be 2.0 in terms of Pservers. I would not have taken this job otherwise. So good fortune all, and nice to meet you. @Asura @Crogge @Darkrasp